What Are American Express Virtual Jobs?

American Express virtual jobs are remote job opportunities offered by American Express. 

As a virtual worker, you can choose to work in various positions, from customer service to product development. However, you need to meet a particular set of requirements and qualifications set out by American Express. 

Most importantly, to be eligible for these virtual jobs, you need to have the skill to collaborate remotely with your team members. Therefore, it pays to be trained as a virtual assistant.

So, what does it “really” mean to be a virtual worker for American Express?

In this article, you’ll learn what it means to work for American Express remotely, from the virtual positions American Express “typically” posts to how to apply for work and not miss a job posting.

And by the end of the post, you’ll confidently apply for your dream virtual job.

Let’s get to it!

American Express virtual jobs: what are they?

American Express virtual jobs are work-from-home opportunities offered by the multinational financial company, American Express.

As a virtual worker, you’re not an independent consultant or freelancer but an employee of the company. And as such, you’re eligible for the employee benefits the company offers.

Because of its name, American Express, you may be inclined to think that it offers remote jobs in the USA only. Far from it. Since the company is multinational, it provides these virtual job opportunities in various countries.

Here’s a list of the countries you can get virtual positions with American Express:

• Australia
• Canada
• France
• Germany 
• Hong Kong SAR
• India 
• Japan
• Malaysia
• Mexico
• Philippines
• Spain 
• Italy
• United Kingdom
• And, of course, the United States.

Although the virtual jobs American Express offers are mostly remote, they are also location-based positions. So, you need to read the job description keenly to ensure you’re applying for a position located in your state.  

What American Express virtual jobs are there?

American Express is well known for offering customer service and travel agent virtual jobs.

Here are the requirements and qualifications you need to land either one of these often advertised positions:

Customer Service

In customer service, you can be a representative, specialist, or agent.

The customer service position is fully remote and full time. You work in shifts: day, evening, night, plus weekends. Your schedule is fixed, and you can only change to a more convenient one when a shift bid opens. 

To land this position, you’ll need to have:

• Educational and professional qualifications
• Experience as a virtual assistant
• Excellent communication skills
• Some technical requirements like fast and reliable internet, a dedicated telephone line, and a distraction-free home office.

Travel Agent

You can be an agent, a consultant, a counselor, or a corporate consultant for this position.

The travel agent position is fully remote.

For this position, preference is given to candidates living in the Pacific, Hawaii, or Mountain time zones. Other notable requirements include prior experience: in sales, as a travel agent, and call center. You also need to be familiar with programs like GDS and Sabre.

Although American Express offers more customer service and travel agent positions, it also provides other virtual jobs. 

Here are some of the other jobs that American Express offers:

It’s important to note that these jobs can be virtual, onsite, or a combination of both.

Software engineer position

This could be a junior, associate, or director position, and you may work from home or onsite, depending on your team’s needs.

When the position is remote, you communicate with your team members virtually to plan and accomplish tasks.

To be eligible for this position, you need to have a technical background and prior experience. You also need to have a degree in computer science, computer engineering, information technology, or any other relevant certification.

Sales positions

You could be a sales consultant, manager, or director.

Most sales jobs are reportedly onsite. However, some sales professionals work entirely remotely or on a part-time schedule, although it’s not quite clear how they do it.

Managerial positions require you to show several years of experience, your ability to lead teams and bring in sales.

Product development 

You can be an associate, a manager, or a senior manager.

You can engage with your team members on projects while working remotely. However, you need to be comfortable including some travel and onsite work.

In this position, you will assist in developing products, supervising product production, and maintaining quality assurance. So, you will require to have some technical know-how associated with product development.

If you want to apply for a managerial position, you will need to show some managerial experience. 

Collections positions

You can either be an associate or a manager.

You work fully remotely, and your home office needs to meet the standards required by American Express.

You need to have a degree, associate degree, or be a college undergrad. You also need to show that you’re a skilled negotiator and have the experience to back it up.

How much can you earn?

Most reviews online point to how well American Express pays virtual workers.

As a virtual worker, you can earn an average pay of $21 an hour. Going with the most common job posting: customer service and travel agent virtual positions, on average, a Customer Service Rep earns $16 an hour while a Corporate Travel Consultant earns the highest at $21 per hour.

Here is a list of virtual positions and how much you can earn as a virtual assistant in each one:

How do you apply for the American Express virtual jobs?

First, go to the American Express website and key in the job you want to apply for. Ensure that you use words like “virtual” and “remote” when keying in the position. For example, if you’re going to find a customer service position, you’d key in “virtual customer service” or “remote customer service”.

Next, where are you located? Key in your location to find the positions within your state.

Then, choose the job that’s the best fit for you. Read the job description keenly to make sure you understand what’s required of you. Some of the key things you should note from the job description are:

• How many hours will you put in?
• Is it a shift (day, evening, night, weekend) position? If so, are you comfortable with the shift in the posting, keeping in mind that the schedule will be fixed for a while?
• Is it a part-time or full-time position?
• Do you meet the minimum qualifications?
• Do you have the technical requirements needed for the job, like a working computer, a distraction-free home office?
• Are you eligible for any benefits? 401K, paid leave, etc.

If you meet the qualifications and the terms of the position appeal to you, you can apply for the job. 

So, you hit the “Apply” button and follow all the steps provided by American Express.

The American Express website is one way to apply for these virtual jobs. However, there are other ways you could do it, including:

• Being referred by a current employee of American Express.
• Job boards like FlexJobs, Indeed.com, and Google’s job listings.
• LinkedIn job section.

To ensure you never miss a job posting, set an alert to be notified every time American Express posts a position fitting your search criteria. This way, you can be among the first to apply for the job, which gives you a higher chance of being considered for that position.

The beauty of landing a job with American Express is that you will receive on-the-job training for approximately three months to ensure you provide world-class service.

Work for American Express virtually

American Express is a great company to work for if the number of positive reviews is anything to go by.  The company has been rated 4 for work/life balance, culture, pays, and benefits. So, it’s an excellent company to work for.

Since the American Express virtual jobs go so quickly, it would be wise not to forget to set an alert for your preferred position and to always be on the lookout, so you don’t miss an opportunity.

If you’re looking for a stable source of income, are skilled as a virtual assistant, and have the experience to back it up, then you can apply to these positions. 

Photo by Karolina Grabowska / CC BY