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Amazon is the largest online retailer in the world and the second-largest employer in the United States. They offer a range of work-from-home job opportunities with various customer service roles. 

If you’re looking for a professional company with consistent work and reliable pay, they’re worth checking out. 

Oftentimes, work-from-home jobs lack consistency or available work that’s dependable. 

With Amazon, you are not considered a freelance worker — but rather an employee. There is comfort in knowing that there’s a continuous supply of work always available with an industry giant.

Amazon customer service jobs are highly coveted positions. Helping customers solve their problems is something you can feel good about doing, and it’s also a great way to engage with people.

Amazon’s requirements for remote customer service jobs are straightforward, and the application process submission is simple. 

Their interviews are always conducted by managers or interviewers who are specially trained to be unbiased, making it easy to find the position that is just right for you. 

Amazon promotes a positive work culture of inclusivity which translates to a high satisfaction rate by its employees, including those who work from home as customer service representatives. 

What Is Amazon Virtual Customer Service?

Here, we’ll explain the different types of work-from-home Amazon customer service jobs available and how to get them.  

You’ll also learn the requirements for these positions, and how to ensure you apply to the one best suited for your skill set.

How Can I Work From Home For Amazon? What Jobs Are Available?

Customer service is the foundation for everything that Amazon embodies. 

What is customer service? It’s simply the assistance provided by companies to those who buy their products.

The most important single thing is to focus obsessively on the customer. Our goal is to be the earth’s most customer-centric company.” — Jeff Bezos

Providing unparalleled customer service is a cornerstone of the success Amazon has achieved over the last twenty-five years. Amazon customer service is synonymous with satisfaction, and its employees who work to provide that have many different options to choose from. 

Amazon Web Services

Amazon Web Services
Source: press.aboutamazon.com

Amazon Web Services offer custom solutions that help small and medium business (SMB) customers navigate the cloud and improve customer engagement. 

A Customer Service Representative’s job is to help customers solve their problems by listening to their needs and offering appropriate solutions. 

The qualities needed for this job are patience and empathy, coupled with kindness. The goal of this position is to advocate for customers. If you enjoy talking to people and helping them find solutions for a positive Amazon customer service experience, then this is a job you should consider.

Audible

Amazon Audible
Source: www.audible.com

Amazon offers a work-from-home job opportunity as a Virtual Customer Care Representative for Audible. If you enjoy and have an expansive knowledge of audiobooks, you might find this to be the perfect job for you. 

As a customer care representative, your primary role would be to express the value of an Audible membership. By communicating with customers over the phone and through live chats, you’ll be offering a high-level customer service experience to members. 

Blink

amazon blink
Source: press.aboutamazon.com

Blink is a home automation company owned by Amazon. Remote job opportunities within this sector are available as a Technical Customer Support Representative. 

If you find that you are detail oriented and enjoy troubleshooting technical problems, this might be the work-from-home job you are looking for.

Frequently Asked Questions (FAQs)

What Does the Average Work-From-Home Amazon Job Pay?

According to Glassdooor and Indeed, a remote Amazon customer service job averages $11– $13 per hour, depending on your level of expertise and the job requirements. 

Amazon offers both part-time and full-time remote job opportunities. As a work-from-home customer service representative, you are eligible for benefits — provided you work over 20 hours per week.

Does Amazon Offer Benefits to BOTH Part-Time and Full-Time Employees?

Unlike most companies that only offer benefits to full-time employees, Amazon offers a variety of benefits to part-time employees as well. 

Full-time benefits include:

  • 401(k) savings plan
  • Medical, vision, dental, and prescription drug coverage
  • Discounts on Amazon purchases

Part-time benefits include: 

  • Offered life and disability insurance
  • Vision & dental coverage
  • Provides funding for medical coverage

How Do I Contact Amazon About a Job?

Getting started is very simple: 

  1. Go to Amazon Jobs and click on “Remote Career Opportunities.”  
  2. Check the boxes on the left to filter your search. 
  3. Find the role that’s best suited for you and click on the position to find out what the specific requirements are. 

Please note: Remote opportunities aren’t available in all areas, so make sure to inquire if your location qualifies.

Does Amazon Have a Live Chat Option?

Amazon offers 24/7 live chat options with agents for customer service inquiries. 

While they also offer a phone number to assist customers, live chat is the quickest way to engage with an agent. The wait time is also much shorter than phone-based support. 

Customers report an 85% satisfaction rate for live chat vs. phone support.

Does Amazon Offer Training?

Any customer service job with Amazon offers and requires training.

Amazon ensures that its employees are prepared to handle whatever customer needs arise with thorough training. In fact, Amazon will spend over $700 million to provide free training to their employees. 

Training is also offered to current Amazon employees looking to further their skills to get a higher-paying job within the company.

Small Revolution’s school offers a variety of courses to help you succeed in the customer service arena.

Helpful Tips to Get a Work-From-Home Job With Amazon:

  • Remain disciplined while working in a remote environment
  • Practice excellent communication skills
  • Be courteous at all times
  • Practice listening patiently for long periods of time
  • Be open to new training

Most importantly, try to understand the customer’s needs.

Requirements for Remote Customer Service Amazon Jobs

  • Reliable internet
  • An organized workspace free of distractions
  • A dedicated phone line
  • Experience in customer service

If a job as an Amazon customer service representative is right for you, then enrolling in one of the many courses offered by Small Revolution is a great first step. 

Small Revolution has multiple “Learning Paths” for a vast array of online job specialites. Enrollment is easy, and the training is relevant and user friendly.

Increasing your skills and knowledge through our diverse course training could greatly raise your chances of finding the right job AND getting hired. 

Work-from-home jobs are in high demand and they are going fast — it’s a highly competitive field full of lesser qualified hopefuls, all vying for the same positions. Look through this website https://www.smallrevolution.com/closed-captioning-jobs to get an idea of the available opportunities for work-from-home jobs.

Give yourself an edge over your competition by having the tools needed to be successful in this field. Small Revolution’s school has a track record of success to help take you to the next level.

Check out our various courses.

Photo by Andrea Piacquadio / CC BY

Author

I'm Katrina McKinnon, founder of McKinnon Group and Small Revolution. I'm using my 20 years' experience in building and operating online businesses to create engaging educational materials that helps others become successful online workers. Find me on LinkedIn and Twitter.