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  • Course Modules

    • Overview
    • Deal With Distractions
    • Create a Regular Routine
    • Maintain a Healthy Work Ethic
    • Work Harder vs Work Smarter
    • Develop Your Communication Skills
    • Be Punctual
    • Develop Your Global Outlook
    • Use the Best Work Tools
    • Work Out a Backup Plan For Your Internet Connection
    • Work Comfortably With a Computer
    • How Not to Burn the Path You Hope to Walk Along
    • Choose Your Shortcuts Carefully: Don’t Cheat
    • Read the Instructions Attentively

  • Course Modules

    • Stick to the Topic
    • Break Down Theme & Topic
    • Write an Article Outline
    • Write with Depth: No Thin Content
    • Write a Compelling Introduction
    • Useful Anchor Text Links
    • Write with Rhythm
    • Useful Transition Phrases
    • Write Succinctly
    • Tone of Voice
    • Useful Subheadings
    • Summarise Subheadings
    • Consistent Capitalisation
    • Blockquotes & Testimonials
    • Visually Appealing
    • Check Your Work

  • Course Modules

    • Anatomy of a Winning Resume
    • Tailor Your Resume Introduction for Online Jobs
    • #ResumeGoals
    • Showcase Your Experience and Education
    • Have the Right Tools for the Job
    • Be Very Clear on Your Availability
    • Add a Friendly, Professional Photo
    • Stand Out With a Video
    • Proofreading for Beginners
    • Announce Your Availability on Job Boards
    • Learn How to Choose the Best Online Marketplaces to Promote Yourself

  • Course Modules

    • Basic English Language Training for Virtual Assistants
    • How to Start Improving Your Language Skills
    • Tools and Resources That Really Help
    • Dictionaries and Other Useful Tools
    • Improving Your Conversational Skills
    • Improving Your Writing Skills

  • Course Modules

    • Common Online Work Tools for Virtual Assistants
    • Using Search Engines for Everyday Work
    • Working With Google Sheets
    • Working With Google Docs
    • Understanding Microsoft Excel Basics
    • Overview of Project Management Tools

  • Course Modules

    • Overview
    • Business Models
    • eCommerce Specialised Language

  • Course Modules

    • Overview
    • Being Prepared for Team Meetings
    • Holidays, Leave and Sick Days

  • Course Modules

    • Internet Basics for Virtual Assistants
    • The Internet
    • Learn About Web Browsers
    • Working with HTML
    • Malware, Phishing and Cyberattack Basics

  • Course Modules

    • Overview
    • Consistent File Naming Protocols
    • Useful Folder Structures
    • Using Cloud File Storing for Online Teams
    • Adding a Copyright Notice to Files
  • Course Module
    • Overview
    • Introduction to eCommerce Blogging
      • Successful Keywords Research
      • Blog Post Basics: Generating Ideas
      • Blog Post Basics: Planning
      • Blog Post Basics: Writing Process
      • The Art of the Headline
      • Use Effective, Persuasive Language
      • Create a Strong Call to Action
      • How to Refresh Old Blog Content for New Success
    • Writing eCommerce Store Webpages
      • Write an About page that makes your store shine
      • Create a Help Center That Helps Customers Help Themselves
      • Write a Store FAQ Page That Works While You Sleep
      • Write a ‘Why Buy From Us’ Page That Really Sells
      • Write a Contact Page That Saves Time
      • Write a Refund Policy for Your Store
      • Write a Site Terms of Use for Your Store
      • Write a Privacy Policy for Your Store
    • eCommerce Blog Content Formats
      • Short Post for Social Media Fodder
      • What Are Listicles?
      • Curated Collection
      • Content Curation Helpful Tools
      • Inspiration Galleries
      • How-to Articles
      • Newsjacking Posts
      • Sharing on Social Media
    • Writing Store Product Pages
      • Product Name and URLs
      • Metadata for Product Pages
  • Course Module
    • Overview
    • Article Quality Checklist
    • Stick to the Topic
    • Write With Depth
    • Write with Rhythm
    • Article Titles & Promises
    • Write a Compelling Introduction
    • Use Consistent Capitalisation
    • Write Useful Sub-Headings
    • Summarise Sub-Headings
    • Add Useful Anchor Text Links
    • Understanding Call-To-Action CTAs
    • How to Write FAQs
    • Proofread, Always
    • Scannable & Good Layout
  • Course Module
    • Overview
    • Create a Help Center That Helps Customers Help Themselves
    • Write a Store FAQ Page That Works While You Sleep
    • Write a ‘Why Buy From Us’ Page That Really Sells
    • Write a Contact Page That Saves Time
    • Write a Refund Policy for Your Store
    • Write a Site Terms of Use for Your Store
    • Write a Privacy Policy for Your Store
  • Course Module
    • Overview
    • What Are Listicles?
    • Curated Collection
    • Content Curation Helpful Tools
    • Inspiration Galleries
    • How-to Articles
    • Newsjacking Posts
    • Sharing on Social Media
  • Course Module
    • Overview
    • Product Name and URLs
    • Metadata for Product Pages
  • Course Module
    • Overview
    • Global Language and Culture for Customer Service
      • Understanding Tone & Voice Basics
      • Common Principles and Guidelines to Help You Set the Right Tone
      • Different Communication Channels and the Tone They Require
      • Customer Service and Cultural Differences
      • Questioning Techniques
      • Racism, Sexism, Trolling and More
    • Live Chat for Customer Service
      • Tool Overview
      • Standard Greetings and Chitchat
      • Scripts for Efficient Service
      • Grammar, Spelling, Sentence Construction
      • Handling Unhappy Customers
      • Kickstarting a Sales Conversation
      • Tracking Time and ROI on Live Chat
      • Don’t Neglect the Essential Skill That Can Make or Break Your CSR Career
  • Course Module
    • Overview
    • Understand Creative Commons
    • Using Free and Paid Image Sources
    • Preparing Images for Online Use
    • Attributing the Image
    • Image Editing with Photoscape
  • Course Module
    • Overview
    • Successful Behaviours & Habits
      • Deal With Distractions
      • Create a Regular Routine
      • Maintain a Healthy Work Ethic
      • Work Harder vs Work Smarter
      • Develop Your Communication Skills
      • Be Punctual
      • Develop Your Global Outlook
      • Use the Best Work Tools
      • Work Out a Backup Plan For Your Internet Connection
      • Work Comfortably With a Computer
      • How Not to Burn the Path You Hope to Walk Along
      • Choose Your Shortcuts Carefully: Don’t Cheat
      • Read the Instructions Attentively
    • Internet Basics for Virtual Assistants
      • The Internet
      • Learn About Web Browsers
      • Working with HTML
      • Malware, Phishing and Cyberattack Basics
    • eCommerce Basics for Virtual Assistants
      • Business Models
      • eCommerce Specialised Language
    • Best File Management Practices for Virtual Assistants
      • Consistent File Naming Protocols
      • Useful Folder Structures
      • Using Cloud File Storing for Online Teams
      • Adding a Copyright Notice to Files
    • Working With Images for Virtual Assistants
      • Understand Creative Commons
      • Using Free and Paid Image Sources
      • Preparing Images for Online Use
      • Attributing the Image
      • Image Editing with Photoscape
    • Working With Online Teams
      • Being Prepared for Team Meetings
      • Holidays, Leave and Sick Days
    • Common Online Work Tools for Virtual Assistants
      • Using Search Engines for Everyday Work
      • Working With Google Sheets
      • Working With Google Docs
      • Understanding Microsoft Excel Basics
      • Overview of Project Management Tools
    • Basic English Language Training for Virtual Assistants
      • How to Start Improving Your Language Skills
      • Tools and Resources That Really Help
      • Dictionaries and Other Useful Tools
      • Improving Your Conversational Skills
    • Anatomy of a Winning Resume
      • Tailor Your Resume Introduction for Online Jobs
      • #ResumeGoals
      • Showcase Your Experience and Education
      • Have the Right Tools for the Job
      • Be Very Clear on Your Availability
      • Add a Friendly, Professional Photo
      • Stand Out With a Video
      • Proofreading for Beginners
      • Announce Your Availability on Job Boards
      • Learn How to Choose the Best Online Marketplaces to Promote Yourself
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